Client Overview
Industry / Property Type:
Commercial real estate / Multi-tenant office buildings
Size & Scope:
- 161 Washington Street, Conshohocken, PA – Newly acquired Class A office property
- Plymouth Meeting Executive Center, Plymouth Meeting, PA – Multi-building executive office campus
Initial Needs:
MS Management sought a single, trusted partner to provide:
- Full-service commercial HVAC maintenance and repair
- Comprehensive building maintenance including mechanical, electrical, and general repairs
- Facility management to streamline operations across all properties
- Support for tenant turnover, work orders, and day-to-day operational needs
The Challenge
Before partnering with SSH Facilities, MS Management faced several challenges typical of growing office portfolios:
- Rising maintenance costs tied to reactive service and multiple disconnected vendors
- Aging and inconsistent HVAC equipment across buildings
- Frequent comfort complaints and equipment breakdowns impacting tenants
The Solution / Results
SSH Facilities delivered a full suite of building maintenance, HVAC, and facility management services across the aforementioned properties in addition to their entire regional portfolio.
Specific Services Delivered
HVAC Services
- Complete HVAC system assessment for both properties
- Preventive maintenance program designed to reduce failures and extend equipment life
- Optimization of existing rooftop and split systems for performance and energy savings
- Timely repairs and replacements to stabilize aging units
Building Services
- Daily mechanical, electrical, and general building repair support
- Standardized work order management and response protocols
- Common-area maintenance including lighting, plumbing, and safety equipment
- Vendor coordination and oversight for specialized projects
Facility Management
- Onsite and roving technician support for both buildings
- Weekly property inspections and reporting
- Capital planning recommendations and operational forecasting
- Tenant onboarding support and build-out coordination
Qualitative Improvements
- Smoother daily operations across both properties
- Greater peace of mind for the property management team
- More predictable budgeting and fewer surprise expenses
- Consistent communication and documented reporting
- A unified maintenance and facility management system replacing multiple vendors
