Client Overview
Industry / Property Type:
Healthcare / Multi-building medical campus including patient care areas, administrative offices, and specialized medical units.
Size & Scope:
Multiple buildings within the Penn Medicine network located in Lancaster, PA, each with unique clinical and operational requirements.
Initial Needs:
Anchor Health, the property manager, required:
- Comprehensive facility maintenance
- Healthcare-specific preventive maintenance
- Energy efficiency improvements
- 24/7 emergency response
- A reliable partner capable of supporting critical infrastructure on a continuous basis
The Challenge
Before partnering with SSH Facilities, the facility faced several operational challenges:
- Complex, diverse infrastructure with varying maintenance requirements across clinical and administrative environments
- Energy efficiency pressures, with the need to reduce consumption and align with sustainability goals
- High-stakes environment, where even minor downtime impacts patient care
- Limited internal resources, making it difficult to maintain proactive schedules and manage emergency issues
The Solution / Results
Specific Services Delivered
Comprehensive Facility Management
- Full evaluation of mechanical systems, electrical infrastructure, and building performance
- Identification of deferred maintenance and operational risks
Customized Maintenance Plan
- Preventive maintenance program tailored to each building’s unique functions
- Regular inspections aligned with healthcare safety standards
- Emergency repair and response protocols designed for zero-disruption goals
24/7 Support & Emergency Services
- Immediate dispatch for urgent issues affecting patient care areas
- On-call technicians trained in healthcare compliance
- Continuous communication with Anchor Health’s property management team
Quantifiable Outcomes
- Reduced energy consumption by 10–15% through targeted efficiency improvements
- Lowered reactive/emergency repairs by 25–30%, thanks to proactive maintenance scheduling
- Improved staff satisfaction, reflected in fewer facility-related complaints
Qualitative Improvements
- Smoother day-to-day operations across the medical campus
- Greater reliability of clinical and administrative spaces
- Less stress and workload for the property management team
- Enhanced patient and staff experience through a safer, better-maintained environment
Process & Approach
SSH Maintenance followed a methodical, healthcare-optimized process:
- Onsite Assessment
- Detailed review of all building systems, including medical-critical areas
- Customized Maintenance Plan
- Tailored strategy for each building, covering PM schedules, safety protocols, and emergency response
- Ongoing Reporting & Communication
- Documented work, photos, recommendations, and energy-use tracking
- Consistent updates to Anchor Health’s management team
