Client Overview
Industry / Property Type:
Industrial / Flex Portfolio – multi-building sites supporting logistics, warehousing, and light manufacturing tenants
Size & Scope:
Provide services to 20+ buildings across Endurance Real Estate Group’s portfolio.
Initial Needs:
Endurance sought a single trusted partner to stabilize and enhance facility operations across their properties. Key needs included:
- Full-service commercial HVAC maintenance and repairs
- Day-to-day building maintenance
- A proactive plan to extend equipment life and reduce reactive service calls
The Challenge
Before partnering with SSH Facilities, Endurance faced several operational pain points common to growing industrial portfolios:
- Rising maintenance costs are driven by reactive repairs and inconsistent vendor performance
- Aging HVAC equipment resulting in unpredictable failures
- Frequent system breakdowns, causing tenant complaints and prolonged downtime
These issues created unnecessary operational stress and prevented the property management team from focusing on higher-level strategic priorities.
The Solution / Results
HVAC Services
- Conducted full onsite assessments of existing HVAC equipment across all buildings
- Implemented a preventive maintenance (PM) plan tied to manufacturer requirements
- Repaired and replaced outdated rooftop units (RTUs) and components
Building Maintenance
- Provided ongoing mechanical, electrical, and general facility repair services
- Delivered post-work reporting with photos, timestamps, and recommendations
- Addressed deferred maintenance to stabilize aging building systems
Qualitative Improvements
- More predictable operations and fewer unexpected failures
- Significantly reduced stress on the property management team
- Consistent communication and transparency through ongoing reporting
- Peace of mind knowing all HVAC and maintenance needs were handled by a single, accountable partner
Process & Approach
SSH Facilities followed a structured, client-centered process:
- Onsite Facility Assessment
- Detailed equipment inspections and condition scoring
- Identification of immediate risks and long-term capital needs
- Customized Maintenance Plan
- Portfolio-wide PM schedule
- Standardized response protocols and reporting
- Ongoing Performance & Tracking
- Monthly and quarterly reporting
- Budget forecasting and operational recommendations
- Continuous communication between SSH and Endurance’s management team
